SMS Messaging Privacy Policy

SMS Communications

ENCON Evaporators (“ENCON,” “we,” “us,” or “our”) may communicate with customers and prospective customers by SMS/text message when they have provided a mobile telephone number and consented to communicate with us by text.

SMS communications are primarily used for one-to-one business conversations between our Sales Engineers, Service personnel, and customers or prospective customers. Messages may include responses to product inquiries, quotation follow-up, technical questions, service support, scheduling, order and shipment updates, and other customer-requested business communications.

Information We Collect Through SMS

When you communicate with ENCON by SMS, we may collect and retain information including:

• Your mobile telephone number;
• Your name and company information, when available;
• The content of SMS messages exchanged with ENCON;
• Information you voluntarily provide during the conversation; and
• Records relating to your consent to receive SMS communications and any request to opt out.

We use this information to communicate with you, respond to your inquiries, provide customer or technical support, follow up regarding products or services, provide requested information, and maintain records of our communications.

SMS Consent and Sharing of Information

Consent to receive SMS messages from ENCON is not a condition of purchasing any product or service.

ENCON does not sell, rent, or share your mobile telephone number, SMS opt-in information, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

We may provide information to service providers that assist us in operating our business and providing SMS communications, such as telecommunications and messaging service providers, solely as necessary to provide those services on our behalf. We may also disclose information when required by law or when reasonably necessary to protect our rights, property, or safety.

Message Frequency and Charges

Message frequency will vary depending upon the nature of your communication with ENCON. Because our SMS communications are generally conversational, the number of messages will depend upon your inquiry, project, service request, or other interaction with us.

Standard message and data rates may apply depending upon your wireless carrier and service plan.

Opting Out of SMS Communications

You may opt out of receiving SMS messages from ENCON at any time by replying STOP to an ENCON text message.

You may also use other commonly recognized opt-out requests, including CANCEL, END, QUIT, UNSUBSCRIBE, or OPT OUT.

After you opt out, you may receive a final confirmation message acknowledging your request. ENCON will not send additional SMS messages unless you subsequently provide consent to resume text communications.

You may also contact ENCON directly if you would like us to stop communicating with you by SMS.

SMS Assistance

If you need assistance regarding an SMS communication, reply HELP to the message or contact ENCON Evaporators at sales@evaporator.com.

Security

Data Security and Safeguards

ENCON Evaporators uses reasonable administrative, technical, and physical safeguards designed to protect personal information collected through SMS communications from unauthorized access, use, sharing, alteration, or disclosure. These protections apply to information including mobile telephone numbers, SMS message content, opt-in records, and consent information.

Access Controls: Access to SMS-related personal information is limited to authorized ENCON personnel who require the information to perform their job responsibilities, such as providing customer service, account support, service assistance, or delivery-related communications.

Administrative, Technical, and Physical Safeguards: We maintain reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, sharing, alteration, loss, or disclosure.

Controlled Use: Mobile telephone numbers, SMS opt-in records, and consent information are used only for legitimate business purposes and in accordance with applicable privacy, security, and messaging requirements.

Service Providers: We may provide limited information to service providers that assist us in delivering and managing SMS communications or otherwise supporting our business operations. Such information is provided only as reasonably necessary for those providers to perform services on our behalf and is not provided for their independent marketing or promotional purposes.

Monitoring and Review: We periodically review our practices and safeguards to help maintain the confidentiality and security of personal information.

ENCON does not sell, rent, or transfer mobile telephone numbers, SMS opt-in information, or SMS consent information to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

While we take reasonable steps to protect personal information, no electronic communication, transmission, or storage system can be guaranteed to be completely secure.

SMS Registration Data

Consumer SMS registration data, including mobile numbers, opt-in data, and consent records, will not be transferred or shared with external organizations under any circumstances.

Such data may be disclosed only as strictly necessary to provide the SMS service through contracted processors that are subject to confidentiality and data protection obligations.

Changes to This SMS Privacy Policy

We may update this SMS Messaging Privacy Policy from time to time. Any changes will be posted on our Website along with our current Privacy Policy. Continued use of SMS communications with ENCON following an update constitutes acknowledgment of the revised policy.